Fifth Third Bank & ATM in 3995 Shelby Street

Customer Reviews about Fifth Third Bank & ATM:

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  Fifth/Third Bank is by far the WORST bank on the planet; the Shelby St Indianapolis Branch is a complete nightmare. The tellers in the branch are always rude and talk to my extremely intelligent mother, also a client there, like she's a child. They've run my credit for loans that I didn't ask for, and once I confronted them about it, rather than apologizing or even denying it, they give me tips to improve my credit; when mistakes are made the supervisor's number one concern is to protect the employees who made the mistake. My card expires at the end of this month- I called customer service at the beginning of the month to see when my card would come. The customer service rep was VERY kind and assured me it'd come within two weeks. Two weeks passed, so I went to the bank. The teller tried to tell me that the card I'd been using for the past few years had never been activated; then she refused to issue another because she didn't want there to be more than one coming to me. She told me to wait, and I did. I just got off the phone with a very rude and unprofessional rep named Carina. Right off the bat she let me know with her tone of superiority that I was wasting her time. She asked a few security questions, and I muttered "I believe" to myself softly before I answered one and she became extremely rude "YOU CAN'T SAY 'I BELIEVE' OR 'I THINK.' GIVE ME A DEFINITIVE ANSWER OR I WON'T GIVE YOU ANY INFORMATION ABOUT YOUR ACCOUNT!" She said this with a lot of heavy sighing, treating me like I was a complete inconvenience to her, acting like I had some audacity asking her to actually work while she's, you know, on her job.She was very nasty and said the card was sent back because *I* had a bad address (not true, it's a PO box that has received bank cards in the past) and assumed that the teller at the bank didn't issue me a card because I "must not have had a valid ID" (again, not true-- I'm not even sure how someone could even function without a valid ID). She actually chuckled and told me that I can request one from the bank, but it'll be another TWO WEEKS before I get a card, which means I have to go into February without a debit card. Thanks a lot, Fifth-Third. It goes to show how much you truly care for your customers. You talk down to everyone who walks in the door, your customer service is awful, your tellers are incompetent, and employees take the liberty applying for loans for customers without consent. I am taking my business elsewhere where they actually treat their clients with a little respect.
  By S. Wise, August 04, 2017

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