The UPS Store in 7399 Shadeland Avenue

Customer Reviews about The UPS Store:

• ★ ☆ ☆ ☆ ☆
  This store doesn't even deserve 1 star. The last two times I've went in the UPS store I didn't get any greeting walking in just dirty looks. Then when it was my turn to be helped the employees acted like they were frustrated and irritated and didn't want to help. It wasn't just me. The customers they helped before myself the employees had nasty attitudes. When you ask for what you want they look like why do you need that then they walked off and slammed things on counter in frustration. She was a older white lady. I asked for a box and she said well it's not free you need money. I politely said lady I got money that's not a problem and she rolled her eyes at me. I mean she was mean for no reason. Didn't have a name tag on so I couldn't get her name. I'm not sure what's going on with the store. My colleagues from my job across the street have experience the same customer service. I wanted to call corporate because I was so upset.
  By CheRelle McCorkle, June 15, 2017
• ★ ☆ ☆ ☆ ☆
  Lydia Johnson the store manager needs replaced. She has the world worst attitude. Showed up after one of her more conscientious employees had me convinced they could handle it... I should have RAN when I showed up and the same young lady that'd been there the last 2 visits WASN'T there and I've not seen her since! Lydia, after being to the store TWICE to get price quotes on packaging. The last time with VERY SPECIFIC packaging instructions if was to ship UPS thanks to the recipients previous experiences. Got the quote from another employee that I'd hoped to see again. Lydia was there for the FIRST time when dropping it off the other young lady no where to be found... Lydia says we'll package it the way we feel we need to... well, GUESS WHAT LYDIA?! Thanks to YOUR arrogance and packaging it differently??? IT GOT DAMAGED! Did you pay the claim in full???? HELL NO! There aren't ratings below a one star... this damned manager certainly deserves a substandard rating!
  By Patsy Gross, May 30, 2017
• ★ ★ ★ ★ ★
  Great customer service. So much better than it has been in the past! I was immediately greeted as I walked in the door. Helped promptly. And the young lady behind the counter had a smile on her face, eager to help me and my needs! Definitely will be returning!
  By Jennifer Dzuba, May 21, 2017

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About The UPS Store in Indianapolis